At our SIBOL head office we have a help desk open during normal office hours. On request, we can also provide you with an interactive remote help desk support facility (IHD for short - interactive help desk).

What is an IHD?
Providing you have requested this facility, we can receive a call from a user of yours and we can access your system and call up the exact screen the user has a problem with, identify the problem and explain to the user what caused the problem so as to prevent a re-occurrence. This instantaneous resolution of problems is of great benefit to your business.